News

March 23rd 2020: COVID19 

We are currently open from 8 am-3pm each day. We ask that you call prior to coming in and if possible prepay for medications over the phone. That way we can have them ready for a quick pick up.

unfortunately at the moment are phones are getting back up to incoming calls, If you cannot get through on the phone please leave a detailed voicemail or email us at info@roselandah.com and we will call you back to schedule your pickup as soon as possible.

Thank you for your patience as we navigate through the next several weeks.

March 21st 2020: COVID19 SPECIAL PROTOCOLS

*IMPORTANT UPDATE!!*
As of March 21, 2020 we will be implementing a COVID-19 precautionary protocol in an effort to protect our staff and our clients from exposure. This will allow us to provide quality care for your pets during this challenging time.

We will postpone all elective surgeries to reduce the number of people and animals coming through the clinic. If you currently have a surgery scheduled our team members will be calling to reschedule your surgery. We apologize for the inconvenience, but feel we need to follow the new guidelines outlined by the AVMA.

This means we will not be allowing owners to accompany their pet during the appointment. A member of our staff will pick up your pet from your car and escort them in to see the doctor, who will communicate with you via phone. We will provide a questionnaire for you to fill out and present to our technician. Payments will be collected via credit card over the phone at the end of each appointment. We will also NOT be excepting cash as the moment.

If you would like to pick up food or medication for your pet(s) or need to drop off a sample, we require you to call ahead so that we can prepare your order. We will collect credit card payment at that time over the phone. We will then make arrangements to have your order or drop off ready as needed.

We ask that you be patient with us as we address each and every client’s concerns and needs for their pet. This is in an effort to prevent the spread of COVID-19 and keep our clinic open to care for your pet

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